Terms & conditions

1. Introduction

Squashop offers you an online purchasing service which allows you to purchase a selection of the items available at our store from your computer. You can also benefit from promotions, gifts and exclusive offers.

Below, we invite you to review the general conditions of sale which regulate the purchase of Squashop products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact us via email or by phone.

2. In general

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website also contains links to other websites, which are not operated by Squashop (the "Linked Sites"). Squashop has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

3. Payment policy

Squashop accepts payment by credit or debit card (Visa, Visa Electron and MasterCard), via PayPal or Cash on delivery.

Payment by credit or debit card

Squashop accepts payments for purchases made via Swipe system with the following credit or debit cards: Visa and MasterCard.

For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Payment via PayPal

Squashop will process the payment via the PayPal system.

Cash on delivery

Squashop accepts payments Cash on delivery. Customers must pay their order's corresponding amount on the reception of the same.

4. Warranty

4.1. Warranty applies to all products you have purchased in our store (Squashop).

4.2. The warranty period is determined by law of Latvian Republic and lasts 2 years.

4.3. Warranty conditions are valid, if you can provide:

- Proof of purchase (invoice or receipt);

- Warranty card of manufacturer or distributor.

4.4. Terms of the manufacturer's warranty null and void if:

- Damage appeared due to improper use of the product (failure to follow the instructions);

- Damage appeared due to a natural disaster (flood, storm, lightning, fire, earthquake);

- Does not hold regular servicing (refers to goods for which it is necessary).

In case of any questions, please contact us at the store, or call +371 283 253 38

5. Returns and Refunds

5.1. Returns

If customers are not satisfied with the item they have received, Squashop will allow them to return the item within a fourteen (14) day period, counting from the date of reception, provided that the item has not been used or damaged. Consequently, Squashop cannot accept returns of used or damaged items (except in the case of flaws).

To exchange one item for another, you must follow the refund procedure and make a new purchase.

All returns of purchased items must be carefully packaged. Original package and manufacturer’s labels must be kept.

5.2. Refunds

Once the items are received, Squashop will ensure they are in good condition and will refund the purchase amount via the same payment method used in the purchase in the case of refunds except Cash on delivery payment. In case of Case of delivery refund can be made only in Squashop store.

The refund period may vary between 3 and 12 working days from reception of the return at the Squashop. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

If you wish to exercise your right to withdrawal from the order, the maximum deadline for the refund of the amount paid by the customer for the products will be 14 calendar days from the withdrawal.

The returned items will always be refunded via the same payment method used to purchase them.